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christopher2021
Angemeldet seit:
01.07.2021
Beiträge: 5802
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This new electric chain hoist order, can also be said to be an after-sales service order.
“Hi, let me try no to do it in English, I need a proforma invoice with the same specification with the one I already bought, in order to get a better price, I don’t need the chain, an the remote because as you know I already have two
Another question is, do you People sell parts for your goods??”
November 25, 2020, Mia received WhatsApp messages from customers in the Dominican Republic. He needs an electric chain hoist as ordered in 2019, 3 tons hook type electric chain hoist with 15m lifting height, but without the chain and control pendant. At the same time, he also asked whether we could provide the accessories of the electric chain hoist we sold before.
Customers bought our electric chain hoists in 2018 and 2019. The customer was very attentive and provided us with the nameplate of the electric chain hoist and photos of the broken parts, which helped us quickly find the information of his previous orders and parts. The communication efficiency is greatly improved, and the after-sales service is carried out very quickly.
1642133633-2924-1223
The customer’s industry is the construction industry, and electric chain hoists are mainly used to lift construction materials. In 2018, he purchased our fixed electric chain hoist for the first time, and was quite satisfactory. In 2019, he placed new order for the same parameters hoist. Due to use frequently at construction sites, the chain guide assembly and other parts of the hoist were worn out and eventually broke. The chain guide assembly is a wearing part, its cost is very low, usually tens of dollars, and it is easy to replace.
1642133634-2043-1223
We quickly quoted the price of the new electric chain hoist and the damaged parts to the customer. He was satisfied, and also purchased some wearing parts for the new electric hoist as spare parts. The whole after-sales process is very smooth, and now the new hook type electric chain hoist is ready, and the delivery is being arranged.
3 ton hook type electric chain hoist order from Dominican Republic
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